Important Covid 19 Agreement, Waiver and Release Information, Booking Terms & Conditions

Please fill in the appropriate fields, and if necessary use the question box for a detailed inquiry. Please note that our rates are shown on the rates page. In order to finalize your reservation a deposit would be required. Deposit/cancellation details are shown below the form. If you wish to make a credit card payment to Jade Mountain at Anse Chastanet, please download our credit card authorization form and fax it back to us at JADE MOUNTAIN: Fax to 758-459-7700 or 758 459 4002.

The Name and Email fields are required. Press the Submit this Request button. All information provided remains confidential. We will respond to you as soon as possible.

Reservations: US 1-800-223-1108 - Direct 1-758-459-4000, 1-758-459-7000, 1-758-459-7100 | guestservices@jademountain.com

MAKING A RESERVATION - DEPOSIT REQUIREMENTS
A reservation based on our daily rates must be secured by a three-night deposit and the remainder is charged at check-in. Weekly packages (e.g. TROPICAL TRANQUILITY, TOTAL ROMANCE, SCUBA/ADVENTURE PACKAGE) as well as special promotional offers (e.g. TAKE 5, SUMMER SANCTUARY) require an initial 50% deposit upon reservation confirmation with the balance due 4 weeks prior to arrival. Special Conditions apply for the Festive Season. After initial deposit, full prepayment must be received for all reservations 8 weeks prior to arrival.

Deposits can be made either by credit card (AMEX, Visa, Master card) or by cheque. Credit card deposits via telephone must be accompanied by a formal authorization letter via fax to 758-459-7700 or mail stating credit card no, expiry date, credit card holder's name and signature. We are forwarding the suggested form of the authorization letter below. Alternatively, contact 800-223-1108 with your credit card details. From the UK, call 0800-141-2859. If your deposit is made by cheque, please make cheque out to ANSE CHASTANET HOTEL and mail to Ralph Locke Islands, 5801 Willis Avenue, Sherman Oaks, CA 91411-3112 and refer to the dates of your reservation. Cheque payment is possible only if cheque reaches the CA office 4 weeks prior to arrival in all instances.

CANCELLATION/SHORT STAYS

In light of the COVID-19 travel uncertainty, we have amended our cancellation terms. Please see these amended terms here:

COVID-19 cancellations: reservations cancelled because of a Government mandated lock down or extension of such a lock down will not be subject to a cancellation fee. Should a guest test positive for COVID-19 prior to travel or as a result of the required pre-arrival testing, cancellation fees will be waived once the positive COVID-19 test result is submitted, and full deposit held against a future stay.

Cancellation or amendment of reservations are subject to a 3-night fee if notification is not received at least 21 days prior to arrival for reservations Jan 3 - Dec 19, 2022. No show or cancellation on arrival day attracts a 100% penalty charge.

Festive Season (Dec 20, 2022 - Jan 2, 2023) reservations are subject to a 3-night fee if cancelled within 65-22 days prior to arrival. Festive Season reservations are non-refundable if cancelled or amended within 21 days of arrival. No show or cancellation on arrival day attracts a 100% penalty charge.

Group Reservations and Cancellations terms differ.

We suggest that travel insurance is taken. Our reservation terms may change without prior notice. Confirmed bookings will be subject to the cancellation terms at time of booking. Credit Card Refunds due to reservation cancellation are subject to a 5% processing fee.

Exchange Rates: We charge credit cards in US Dollars. If the US dollar charge is converted into another currency, kindly be advised that currency exchange rates are set by your bank/ credit card service provider and we are not responsible for currency exchange differences.